Welcome to Aapka Rashan Wala. We value your trust and are committed to protecting your personal information and your privacy. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our mobile application and services.
1. Information We Collect
To provide you with seamless grocery delivery services, we collect the following types of information:
- Personal Information: Name, phone number, delivery address, and email address provided during account registration.
- Location Data: Precise or approximate location to help locate delivery addresses and offer accurate delivery estimates.
- Order Details: Items purchased, transaction history, and payment preferences (we do not store sensitive payment card credentials directly).
- Device Data: IP address, operating system version, and device identifiers to ensure app security and optimize performance.
2. How We Use Your Information
We use the collected information for specific, operational purposes, including:
- Processing and delivering your grocery orders.
- Sending order updates, delivery notifications, and customer support alerts via SMS, push notifications, or WhatsApp.
- Improving app functionality, user experience, and service areas.
- Preventing fraudulent activities and maintaining security.
3. Data Sharing and Third Parties
We do not sell or rent your personal data to third parties. We only share information under strict conditions with:
- Delivery Partners: Sharing your address and contact phone number with assigned delivery agents to fulfill orders.
- Payment Gateways: Processing payments securely through authorized payment service providers.
- Legal Obligations: Complying with applicable laws, legal processes, or governmental requests when mandatory.
Note: Your address and contact details are strictly shared with delivery partners only for active orders and are protected under confidentiality terms.
4. Data Security
We implement appropriate technical and organizational measures, such as encryption and secure server infrastructure, to protect your personal information from unauthorized access, alteration, or disclosure.
5. Your Choices & Data Rights
You have control over your data. You can:
- Update or correct your personal profile information directly within the app settings.
- Manage app permissions such as Location, Notifications, and Camera via your mobile device settings.
- Request the deletion of your account and associated personal data by contacting our support team.
6. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. We will notify you of any material changes by updating the "Last Updated" date at the top of this policy or through in-app notifications.
7. Contact Us
If you have any questions, feedback, or concerns regarding this Privacy Policy, please reach out to us: