At Aapka Rashan Wala, we strive to deliver fresh groceries and daily essentials directly to your doorstep. Customer satisfaction is our highest priority, and we aim to provide a transparent cancellation and refund process.
Important Notice: Please inspect your items upon delivery. Due to the perishable nature of daily fresh items, complaints regarding fresh produce or dairy must be raised at the time of delivery or within 1 hours.
1. Order Cancellation
You can cancel your order under the following conditions:
- Before Packing: Orders can be cancelled free of charge before they are packed or dispatched for delivery.
- After Packing/Dispatch: Once the order has been packed or is out for delivery, cancellations are generally non-refundable to prevent food waste and logistics loss.
2. Eligibility for Refund
You are eligible for a full or partial refund under the following circumstances:
- Items are missing from your delivered package.
- Received wrong or incorrect products.
- Products delivered are damaged, expired, or spoiled at the time of arrival.
- Order is cancelled by Aapka Rashan Wala due to stock unavailability or service issues.
3. Non-Refundable Items
Certain product categories cannot be returned or refunded once successfully delivered in good condition:
- Perishable goods (fresh fruits, vegetables, milk, paneer, fast food) unless reported damaged upon arrival.
- Opened or unsealed hygiene, personal care, or baby products.
4. Refund Processing Time
Once your refund request is approved after verification:
- UPI / Credit Card / Debit Card: Refund will be credited back to your original source account within 3 to 5 business days.
- Cash on Delivery (COD): Refunds for COD orders will be processed via UPI transfer or added to your App Wallet (if applicable) within 24–48 hours.
5. Contact & Support
If you experience any issue with your order, please reach out to our support team instantly: