Welcome to Aapka Rashan Wala. By downloading, accessing, or using our mobile application and services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any order.
1. Account Registration & Security
To access delivery services on Aapka Rashan Wala, you must register and maintain an active account:
- Accuracy: You agree to provide accurate details such as your phone number, delivery address, and name.
- Responsibility: You are responsible for all activities and orders placed under your account.
- Account Termination: We reserve the right to suspend or terminate accounts that provide fraudulent information or violate guidelines.
2. Third-Party Products & Sourcing Disclaimer
Important Notice regarding products delivered by us:
- No In-House Products: Aapka Rashan Wala is a delivery aggregator service. We do NOT own, produce, cook, or manufacture any grocery items, fast food, packaged foods, or merchant products.
- Merchant Sourcing: All items (including fast food, groceries, vegetables, and packaged goods) are sourced directly from independent local shops, vendors, and restaurants.
- Quality & Liability Disclaimer: The quality, taste, freshness, ingredient safety, hygiene, preparation, or expiration date of fast food and groceries are the sole responsibility of the respective merchant/vendor. Aapka Rashan Wala is NOT responsible or liable for any defect, dissatisfaction, or health issues arising from product quality.
Note: We act purely as a delivery facilitator bridging local shops and customers. Product preparation, ingredient safety, and merchant quality are handled entirely by third-party shops.
3. Orders, Pricing & Delivery
Our goal is to ensure prompt delivery of your orders:
- Product Availability: All items displayed are subject to real-time stock availability at nearby partner stores.
- Pricing: Prices are set in accordance with local merchants and may include applicable delivery fees.
- Delivery Location: Deliveries are made to the address pinpointed by you at checkout.
4. Cancellations, Returns & Refunds
Our policy regarding order cancellations and complaints:
- Cancellations: Orders can be cancelled prior to merchant dispatch. Once collected or dispatched, cancellation fees may apply.
- Damaged / Missing Items: If you receive incorrect or physically damaged items during delivery transit, please inform customer support within 24 hours with photos.
- Refund Processing: Approved refunds for missing/transit-damaged items will be processed within 3–5 business days.
5. Limitation of Liability
Aapka Rashan Wala shall not be held liable for any indirect, health-related, or product-specific damages caused by foods or goods prepared/sold by third-party merchants, or for temporary app downtime and traffic-related delivery delays.
6. Contact & Support
For any questions or concerns regarding these Terms, please contact our support team: